SHIPPING

As a service to our customers, we arrange the shipping of orders via one of our preferred carriers, specialised in furniture and art delivery.

DELIVERY COST

Delivery costs are confirmed individually in your quotation, based on destination, item type and service level. For special requests, please contact us at hello@orevoir.eu.

Pieces are dispatched from our ateliers and partner workshops in the European Union. For deliveries within the EU, no customs duties apply. For deliveries outside the EU, import duties and local taxes may apply and are the recipient's responsibility.

DELIVERY DATE

Our pieces have different production and shipping lead times, which are specified in the product description and confirmed in your quotation. Unless a different window is expressly agreed, delivery takes place within 30 days of the conclusion of the contract.

If your delivery appears delayed, contact us and we will follow up with the carrier immediately.

TRACKING

You can track your shipment using the tracking number provided in your shipment confirmation email.

CHANGES TO DELIVERY

Should you need to update your delivery information, please contact our Customer Care team at hello@orevoir.eu. Please note that billing information cannot be changed after invoicing.

DAMAGE IN TRANSIT

Please inspect your order on delivery and note any damage with the carrier. Report transport damage to us as soon as possible so we can resolve it with the carrier — this does not affect your legal guarantee rights.